What to do if you lost your earphones or charging case?

The earphones and charging case are portable and exquisite,
but they could also be lost easily.
What should you do if it occurs?
Here are some tips for you.

Try Find My Earphones function

FreeBuds Pro series and FreeBuds
Studio earphones have the function
"Find My Earphones". After the
earphones are connected to your
phone or tablet via Bluetooth, you can view
the location of your earphones in the
device list using any of the following methods.

  • Method

    01
    On your phone, open Settings > Security > Find Device, log in with your HUAWEI ID, and search for your earphones.

  • Method

    02
    On your phone, go to Settings > Bluetooth, touch the Settings icon next to the name of the earphones, and touch Find My Earphones.

  • Method

    03
    Open the AI Life App, touch the
    earphones card to enter the details
    screen, and touch Find My Earphones.

  • Method

    04
    Use a browser on your phone or computer to visit the official HUAWEI Mobile Cloud website (cloud.huawei.com) then locate your earphones.

Location of your earphones

  • 1
    If your earphones and phone or tablet are connected via Bluetooth, you can view the real-time location of the earphones on a map of your phone or tablet.
    FreeBuds Pro earphones could not play the ringtone in the charging case with the lid off.
    FreeBuds Studio earphones could not play the ringtone when they are off.
  • 2
    If the earphones and your phone or tablet are disconnected, the location displayed on a map is the location of your earphones when the Bluetooth connection was lost.
    To use Find My Earphones, make sure that your phone or tablet runs EMUI 11.0/HarmonyOS 2.0 or later. For phones or tablets purchased outside the Chinese mainland, please ensure that they support HMS Core and GMS is not installed.
    To use Find My Earphones, you should log in to your HUAWEI ID and enable Find Device in advance. The location of the earphones will be recorded only if they’ve been connected to your phone or tablet over Bluetooth before.
If your earphones or charging case is confirmed lost and cannot be retrieved, for a better user experience, it is recommended that you purchase new earphones or a charging case in the HUAWEI Service Centre nearby. For your convenience, you could call beforehand to confirm if they are in stock.

Find the price of spare parts

The charging case of the wireless earphones does not support charging the wired earphones, and vice versa.
After replacing a single earphone, the new earphone may not be running the same software version as the old one (in this case, the version number of your earphones will be displayed as 1.0.0.XXX (all)), or may not be running the latest version. Please ensure that you place both earphones into the charging case and press and hold the Function button for at least 10 seconds until the indicator flashes to restore the earphones to their factory settings. Then pair the earphones with your phone and update their firmware to the latest version.
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