Troubleshoot
Your HUAWEI Devices
with Support App
Whenever you have a problem with your HUAWEI devices such as phone lag, short battery life, or Wi-Fi connection issue… You can use the troubleshooting function in Support App to fix it easily by yourself.
How to Find the Troubleshooting Function?
Open your Support App, select the Services tab, and access Checkup in the tab of Checkup & Troubleshooting.
What This Function Can Do for You?
Checkup provides one-click diagnosis and solution to fix various problems related to your device. If you know the problem is about some specific spare part or feature, tap the list below to seek detailed solutions, relevant services and useful tips.
Run a General Checkup
Touch START, the system will quickly go through overall diagnostic tests for your device. During the process, you will be asked to perform certain operations. Please follow the onscreen instructions to complete them.
If any problem is detected, it will offer related solutions and suggestions, then you can tap TAKE ACTION to fix it.
Troubleshoot Specific Spare Part or Feature
For all common issues, you are able to learn practical solutions here. They are classified according to different features, such as Screen, Battery, Calling and Internet, System performance and Others, etc.
Just access the one that relates to your device problem, then tap one issue card on the top to run a standalone test or find recommended services and tips to fix the specific issue.
What’s more, you can find abundant commonly asked questions and answers in each category. Want more tips? Tap the search icon 
in the upper right corner, then enter the key word to quickly discover all related FAQs.
By the way, if the solution is helpful to you, please feel free to tap YES at the bottom, or share it to your friends by touching the share icon 
at the top right corner.
If you cannot solve your device problem with the troubleshooting function on your own, please go to Support App>Quick services>Service centers to locate the nearest HUAWEI Customer Service Center, then take your device and proof of purchase, and navigate there for professional help.
Click the arrow to check the next step
Take advantage of the troubleshooting
function in Support App,
optimise the suggested items to improve
our device performance,
and solve common issues easily by yourself.
