Have you ever used headphones to watch videos or listen to music on a computer only to discover that there is no sound coming from the headphones? Here are some tips for you!
Even when the sound volume in Windows 10 is muted, the volume slider still displays the volume level. To unmute, please click the volume icon or drag the slider up/down.
When the headphones are connected to windows 10, the media volume and call volume are controlled separately and the menu is hidden. To adjust the volume, please open the hidden menu and drag the slider up/down.
Please use a proper software on your computer to check if the audio driver is the latest version. If not, please install the latest version driver.
* It is recommended to use HUAWEI PC Manager to check if the driver has been updated to the latest version.
We recommend that you plug the headphone directly into the computer's round port for headphones.
Connect your headphones to your computer and choose Mic In, Headset, or Headphone according to your preferences.
If the correct mode for the headphones is selected in the popup, unplug and re-plug your headphones three to five times to see if the issue has been resolved. (This method can be used to repair Apps that are hanging or crashing.)
Go to Start > Settings > Devices to see if the paired Bluetooth device is listed in the Bluetooth device list. Otherwise, refer to the user manual for the external Bluetooth device and pair it with your computer.
If your Bluetooth device is connected to the computer but there is no sound, you can try turning off and then turning on your Bluetooth headphones to see if that solves the problem.
Turn off and then re-enable Bluetooth on your computer. Check to see if the problem has been resolved after connecting the external Bluetooth device to your computer.
Click Start > Settings > Devices, locate and select the paired Bluetooth headphones, select Remove device, click Yes in the popup dialog to remove this device and then reconnect the Bluetooth device.
Please tap Yes in below if you find the information helpful.
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