Welcome to HUAWEI LIVE VIDEO WORKSHOP

HUAWEI LIVE VIDEO WORKSHOP is a complimentary 1V1 online video workshop service that we provide to the user who purchases a new Phone within one month to start a wonderful journey with your HUAWEI device.

You will experience the following:

  Initial Device Setup walkthrough

  Data Transfer

  Application Installation

  Tips & Tricks

Looking forward to exploring more new features with your device and help you master your Phone better together!

You can find below Q&A for further reference regarding this service:

Q: Who and when will be eligible for joining this 1V1 video service

A: For the customer who purchase new Phone, 1V1 video service will be available to reserve from 1st - 30th day after Phone activated.

Q: How can I join this 1V1 video service ?

A:You can call service hotline 80066600 or click here for workshop reservation.

Q: Can I re-schedule for this service if I have other issues conflicted after appointment confirmed .

A: Yes, you can just send email to videoservice1@huawei.com or call service hotline 80066600 to re-schedule. Each user has one opportunity to enjoy this service.

Q: Can I re-schedule for this service if I miss it in appointed schedule.

A: Yes, you can just send email to videoservice1@huawei.com or call service hotline 80066600 to re-schedule. Each user has one opportunity to enjoy this service.

Q: What do I need to prepare before I join this

A: Ensure you have stable network to communicate with service representative smoothly.

Q: Can I customize the video service topic?

A: Sure, you can ask whatever topics you are interested in regarding your device, we will do our best to help you.

Q: What’s the language for this service?

A: We provide English or Arabic service according to your language preference.