Though a fancy phone case gives your phone a stylish look, a mismatched or non-standard case may also block the speaker holes. Try replacing your phone case or removing any other objects that may obstruct the speaker holes to allow the sound to flow smoothly.

If the speaker holes are not blocked, check whether the dust filter inside the speaker holes has dirt, dust or liquid. If so, try using a dry soft-bristled brush to clean the dust filter.

If the issue persists, go to Support > Services > Troubleshooting > START; a smart diagnosis will be automatically run to detect phone issues and offer corresponding solutions.

If the phone speaker is working fine, please try resetting your phone or changing another sound source.

If the phone speaker is faulty, try fixing it with the suggested solutions. If the issue persists, please back up your data and book a postal repair ticket on our website for further assistance.

*Reminder: The instructions above are followed with EMUI 10.1 as an example and it may be slightly different in other versions.