How to prevent
apps that are
running in the
background
from closing
automatically?

If you have opened an app but
have not closed it,
this will keep running in the background.
Depending on your device’s settings,
apps running in the background may be closed automatically by your phone’s system.
Find in this article 5 different ways to stop this from happening.

Change your device’s settings

Certain settings, such as App launch, Power Saving mode and battery optimisation allow for the system to automatically close apps running in the background. See below how to prevent these three settings from doing so:

1 Manage apps manually

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Go to Settings > Apps > App launch, locate the app that you want to keep running in the background and disable Manage automatically, then enable Run in background in the pop-up box of Manage manually. Then, enable Run in background and tap OK.

2 Disable Power Saving mode

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Enter the Settings > Battery and turn off Power Saving mode or Ultra Power Saving mode.

3 Adjust battery optimisation

For system versions

Open the Settings, search for and access Ignore battery optimisation. Touch next to Allow, tap All apps, locate and touch the app, then select Allow.

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For system versions or later

Open the Settings, search for and access Battery optimisation.
Touch next to Not allowed, tap All apps, locate and touch the app, then select Don't allow.

Enable Smart Tune-Up

Open the Optimiser app, tap the Settings icon at the top-right corner, and enable Smart Tune-Up. This feature will regularly update app configuration data to improve app performance.

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*Reminder: If Smart Tune-Up has been turned on, you can access Settings > Apps > Apps, scroll down and enter Optimiser, tap Storage > CLEAR DATA, then all settings in the Optimiser will be restored. Then reactivate Smart Tune-Up as above.

Clear unnecessary background apps

If multiple apps are running in the background and the available storage is insufficient, some apps may be turned off automatically. Enter the recent tasks screen and close the apps you are not currently using.

Uninstall third-party optimising apps

A third-party optimising app may interfere with background clean-ups. If you have downloaded a third-party optimising app, please try uninstalling it and check again.

Reset app permissions

Enter the Settings > Apps > Apps, tap > Show system processes, locate and touch the app, touch Storage > CLEAR DATA. Then reopen the app and enable relevant permissions according to the prompts.

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*Reminder: Once you choose CLEAR DATA, all of this app’s data will be deleted – including all files, settings, accounts, etc. Please back up your data first.

If the issue persists after following the methods above, please contact HUAWEI Customer Services through Live Chat or at our hotline number for further assistance. Alternatively, please back up your data and take your phone and proof-of-purchase to our HUAWEI Customer Service Centre in Wembley.

*Reminder: The instructions above are followed with EMUI 10.1 as an example. It may be slightly different in other versions. Please adjust according to your device’s version.