How to Fix a Phone That Won’t Charge?

Seeing a charge symbol
but the battery percentage is not increasing? If your phone has similar charging problems, please read on to learn about possible reasons and solutions.

What to Do if Phone Fails to Charge via Charger and Cable?

Please check if it belongs to the following cases first:

Use non-standard charger and data cable:

Using non-standard ones may result in slow or unsuccessful fast charging of your phone.

Use your phone while it is charging:

This will lead to a slower charging speed. You can close power-intensive apps in use and recharge your phone again.

The ambient temperature is too low:

This will result in slow or failed charging. Please charge your phone in an environment with normal temperature.

If your case does not belong to above situations, battery fault may be another cause. Therefore, you are recommended to back up your data in advance and take your phone and proof of purchase to a nearby Authorised Service Center for diagnosis.

What to Do if Phone Fails to Charge via Computer USB Port?

Please use a standard charger to check if it is caused by phone failure.

If your phone charges normally when a standard charger is used, unsuccessful charging may be due to the USB port on your computer.

If there is no charging icon displaying on your phone, check whether the data cable is properly connected or damaged.

For a desktop computer, use the USB port on the back of the computer to charge. For a laptop, make sure you directly use the laptop USB port instead of a USB extension cable, whose power supply may be insufficient.

If your problem persists, there might be a malfunction of the computer USB port. Please contact the computer vendor for assistance.

How to Charge Properly?
Here Are Some Useful Tips

Ensure the Connection Is Proper

Check whether the data cable, charger, and socket are in good contact. If not, please reinsert the data cable or try a new data cable and charger.

Keep the Charging Ports Clean

If there is dirt on jacks, please clean them with a brush or wipe them off.

Use Standard Charger and Data Cable

Non-standard chargers and data cables may cause charging failure due to different charging specifications. Standard ones are recommended to use.

Have you discovered more about charging? Did you master these charging tips? In case of similar problems, try troubleshooting by yourself.